I dropped the car off for what I thought was a a pretty complicated problem. The estimate was about $1200 and I wasn't sure I wanted to pay that much for a repair. But I was in between a rock and a hard place. Mike told me that it might be less, but shouldn't be any more than that. He told me exactly what they were going to do, including supplies, and the whatnots. He said it should be done by Thursday, but on Friday morning he called to let me know it was done. When they tell you it might be less, you always hope for it, but doesn't usually happen. but in this case, it happened. They got the broken piece out of the oil pump and saved me more than $350. They cleaned up the engine and make it look new again. This was my first experience at Glenn's. But everyone is always looking for a good, honest mechanical facility that does good work and it looks like I have found one!